Team Spotlight: Kevin Clark

What do you do at DSC_0079
As the Manager of Contact Center Operations, I am responsible for Daily Reports, Backend Processing, Troubleshooting Computer Issues and Training.

What got you to this position?
I’ve had a variety of Training jobs in a variety of industries: Travel Agency, Semi-Conductor Test Equipment, and Hardware Store Computer Systems.

What are some important things you will be training the seasonal employees this year?
That the “E” in Ecomm stands for: Excellence, Exceptions made here, and Wow that was Easy customer service.

What is the single most important thing you are improving in the company this year?
The Quality of Customer Service through training, feedback and encouragement.

What is your involvement with the Boy Scouts?
Currently I am Scoutmaster to Troop 185. For 14 years I’ve been working with young men ages 8-18 to become men of character.

What is the best thing you have done in the last 5 years?
Took my family on a cruise from Galveston to Jamaica, Grand Cayman and Cozumel.

How many calendars are hanging in your house?
6 – Cows Cows Cows x 2, Tropical Beaches, Mormon Muffins, Whitetail Deer and Inspirations

Your cubicle?
11 – Cats, Cows, Italy, Lighthouses, San Diego, Inspiration, Gourmet, Islands, Simpsons, Dilbert, and How to Cook

Favorite Calendar? Dilbert Desk Calendar

Biggest Pet Peeve? When one of the dogs marks the trash can in the kitchen.

Ninjas or Pirates? Pirates, no question about it.

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